FAQs

help
  • How can I track my order?

    To track your order, go to this page and enter your order number.

  • How do I log in to my account?

    To log in to your account click here.

  • How long does delivery take?
    Products purchased on this platform are delivered by Colissimo, and delivery times are subject to their terms and conditions. Depending on the user's delivery address and the size of the product, this can take between 1 and 14 working days, but should not take more than 5 days.
  • Is delivery free?

    Delivery is free of charge for all purchases with a delivery address in France. For other countries, delivery charges are added to help us deliver your order as quickly and safely as possible. You'll find a list of our delivery charges here.

  • I have a problem with my order

    If you receive an incorrect, defective or damaged product, you must inform silfoni.com immediately by sending an e-mail to [email protected] with full details of the transaction and your complaint. See More

  • I need to contact you

    If you have any questions, please do not hesitate to contact us on this page, or by e-mail - [email protected]. We currently do not offer telephone support.

  • Where are you based?
    Our products are managed by our logistics partners based in Taverny. We don't have a physical sales address, as our main focus is on online service.