FAQs

To track your order, go to this page and enter your order number.

To log in to your account click here.

Products purchased on this platform are delivered by Colissimo, and delivery times are subject to their terms and conditions. Depending on the user's delivery address and the size of the product, this can take between 1 and 14 working days, but should not take more than 5 days.

Delivery is free of charge for all purchases with a delivery address in France. For other countries, delivery charges are added to help us deliver your order as quickly and safely as possible. You'll find a list of our delivery charges here.

If you receive an incorrect, defective or damaged product, you must inform silfoni.com immediately by sending an e-mail to [email protected] and giving full details of the transaction and your complaint.

If you have any questions, please do not hesitate to contact us on this page, or by e-mail - [email protected]. We currently do not offer telephone support.

Our products are managed by our logistics partners based in Taverny. We don't have a physical sales address, as our main focus is on online service.