Terms of sale
draft
1. Sales contract
The Sales Contract is deemed to have taken place once the User has finalized the purchase, which is then submitted electronically to the Webmaster. By completing the order, the User accepts the Sales Conditions and confirmation of the purchase is sent to the User by e-mail. Please note that placing an item in the shopping cart without finalizing the purchase does not constitute an agreement to sell or a purchase order. Silfoni.com reserves the right to cancel any sale without reason. In such a case, the User will be informed and a refund of the payment already made by the User will be issued without delay. As part of the Sales Contract, the User agrees to provide up-to-date, complete and accurate delivery, purchase and account information for all purchases made in our store. Silfoni.com cannot be held responsible if the information provided by the User, whether false or inaccurate, results in the non-execution of the Contract.
2. Products
Stocks of all products on this website are limited and silfoni.com aims to ensure that the stock count is correct and up to date at all times. If the User has purchased an item that is no longer available, they will be informed and a refund will be issued without delay.silfoni.com aims to provide true and transparent information about all products listed on this website through the use of images, descriptions and feature lists. However, silfoni.com reserves the right to change, modify or delete any of this information at any time without notice.
3. Pricing and payment
The price of each product is clearly displayed with the product list. All prices include VAT and are quoted in Euros (€). Prices are subject to change without notice and in the event of a sale or special offer issued by silfoni.com, the discounted price is obviously displayed.Payments for products on this platform are made by credit card or Bancontact by the service provider STRIPE.COM. Silfoni.com does not store any information related to your account numbers or your credit card.
4. Delivery
Silfoni.com currently only delivers to addresses in certain countries in and around the European Union. Delivery is free of charge for all purchases with a delivery address in France. For other countries, delivery charges are added to help us deliver your order as quickly and safely as possible. From September 2023, the following rates apply per order and per country: €0.00: France €2.50: Germany, Belgium, Luxembourg, Netherlands €4.00: Austria, Spain, Great Britain, Ireland, Italy, Portugal €6.00: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland €10.00: Bulgaria, Croatia, Bosnia Herzegovina, Cyprus, Finland, Greece, Iceland, Macedonia, Malta, Moldavia, Norway, Romania, Serbia, Turkey, Ukraine Delivery of products purchased on this platform is carried out by Colissimo, and delivery times are subject to their general terms and conditions. Depending on the User's delivery address and the size of the product, this may take between 1 and 14 working days. Please note that the risk of accidental loss or deterioration of the products purchased is transferred to the User as soon as the User (or any third party designated for this purpose) takes physical possession of the products ordered. The User therefore undertakes to refuse to accept or sign for any delivery where there is clearly identifiable transport damage to the product or its packaging. If this is the case, please return the parcel with the courier and inform us at [email protected].
5. Incorrect or defective products
Silfoni.com will accept returns of incorrect, faulty, damaged or defective products within 30 working days of the date on which the products in question were delivered to you.If you receive an incorrect, faulty, damaged or defective product, you must inform silfoni.com immediately by sending an e-mail to [email protected] and giving full details of the transaction and your complaint. If silfoni.com considers that the product was indeed incorrect, defective, damaged or faulty at the time of delivery, silfoni.com shall either replace the product at its own expense (provided that stock of that product remains available) or refund you in full for the product concerned, together with any delivery charges. In such a case, silfoni.com.com will bear the cost of returning the product. If the product is replaced, silfoni.com will be responsible for all shipping costs associated with the delivery of the replacement product.Please note that each item must be returned in the same condition in which it was received. New items must be returned in new, unused and complete condition. Used items must not show signs of use or further damage. Exceptions to the right of withdrawal also apply to our 30-day return policy.
6. User comments and ratings
After concluding the sales agreement, once the product has been received by the End User, the User may be asked to provide silfoni.com with comments or evaluations regarding the product purchased and the service provided. If so, the User agrees that we may, at any time and without restriction, copy, publish, distribute, translate and otherwise use in any medium the comments you provide. We are and will be under no obligation (1) to maintain the confidentiality of any comments; (2) to pay any compensation for any comments; or (3) to respond to any comments.You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malicious software that could in any way affect the operation of the Service or any related website.
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